General Terms & Conditions

CostaCabana tries to keep the conditions as clear and short as possible. Please read the conditions carefully, because you (the hirer) as well as CostaCabana are bound to the rights and duties based on these conditions. You affirm and accept the following conditions through your reservation at CostaCabana.

Type of agreement

CostaCabana acts as representative of the landlord, and mediates in the conclusion of tenancy agreements between landlords and tenants. The concluded tenancy agreement is always a contract between landlord and tenant. Only between those parties arise rights and obligations under the lease. In these conditions the landlord will be described as "CostaCabana" and its local representative as "representative", and the person in whose name the booking is made as "tenant".

Correct indication, acceptance

The party

For every accommodation there is a maximum number of persons allowed. It's the tenant's duty to state the age of the group members as well as their combination before arrival. At violation of the limit of the permitted number of persons without explicit permission in written form by CostaCabana, the stay can be denied without reimbursement of costs.

Age restrictions

Several accommodations are not available for youth groups. If upon arrival it turns out that there is a group of people with an average age lower than that indicated for the accommodation in question, access will be denied without the possibility of any refund.

Pets

In many accommodations pets are not allowed, or only with additional payment. If you come with a pet without explicit, written permission in advance, access will be denied without the possibility of any refund. It goes without saying that pets are not allowed in swimming pools and on beds, sofas and chairs. An EU passport for your pet is required. For this we recommend that you contact your veterinarian.

In general

CostaCabana reserves the right to deny the stay or to cancel the reservation.

Payment conditions

Reservation

As soon as CostaCabana accepted your reservation and the tenant has effected a partial payment of 35% of the full amount, the booking is secured. As long as the first payment is not made, the reservation of the accommodation will be unsecured, and open for booking by other parties. If the first payment is not received within 2 days after the booking, CostaCabana can cancel your reservation. The remaining amount has to be remitted at least 8 weeks before the start of the term of lease. Failure of timely payment will be seen as cancellation by the tenant, and will carry cancellation costs as set out in Cancellations. If between the day of the reservation and the start of the term of lease are less than 8 weeks, you have to pay the total amount in full.
Important: With the booking you receive a reservation number, mention this number with your payment. If you don't mention the reservation number, CostaCabana can't relate the payment to your booking.

Change in reservation

It is not possible to change accommodation or period after acceptance of the reservation. Changes in occupancy or additional services may be possible, but are subject to availability. These changes can carry a change fee of € 35.

Cancellations

Cancellation by the tenant

If a contract is cancelled, in addition to the booking fee owed and the cost of any cancellation insurance possible cancellation insurance, the following cancellation charges shall be levied:

In case of cancellation not earlier than 6 weeks before the planned date of arrival the full amount is due. At cancellation earlier than 6 weeks but not earlier than 8 weeks before the planned date of arrival, 75% of the of the full sum is due. In all other cases, 50% of the full sum is due. The day of the reception of the written confirmation is considered as the day of the cancellation.

Cancellation by CostaCabana

If there appear any circumstances causing a cancellation of the already reserved holiday accommodation, the tenant will be informed about that as soon as possible, and if possible CostaCabana will offer an alternative.
If this alternative is not accepted or if CostaCabana can't offer any alternative, the already paid amount will be reimbursed. The tenant has no more rights than the reimbursement of the already payed amount.

Deposit

CostaCabana makes use of a damage fund/deposit waiver, most of the (small) damages can be payed to the property owner with the fund. The waiver fee is non-refundable. In case of damages above € 500,- CostaCabana, representative and/or the property owner will hold you liable and will persue reimbursement from you or your insurance.
If there is a security deposit mentioned:
We ask you to transfer the security deposit by bank before arrival. If you did not: At arrival you have to pay a security deposit in cash to our local representative. They will charge a small fee for processing. The deposit will be reimbursed on your bank account within 14 days after your departure. Hereof the charges for missing or damaged objects in the accommodation will be taken. All damages and missing objects, which are not reported to CostaCabana within 24 hours after arrival, will be considered as damages caused by the tenant.

Groups of friends and youngsters (average age between 18 and 28) pay a security deposit as mentioned. This deposit is your excess liability. Damages occurred will be deducted first from your security deposit. For damages above the paid security deposit, but below € 500,- the damage fund will be used. All damages above the combined total will be pursued from you or your insurance. Other tenants pay - if mentioned - the security deposit as stated on the booking page on the web site. The tenant has to announce his full address and bank details (account number, IBAN and BIC-Code) to the representative at check-in in order to be able to return the (remainder of) the security deposit.

Arrival

Arrival and deposit procedure

1. If Tenant must report to representative:
Tenant must report to CostaCabana designated location on the regular arrival day between 16:00 and 21:00 on the by CostaCabana indicated location. After this, the representative will handle the check-in procedure with tenant. At the check-in procedure tenant pays the deposit and any additional costs in cash. Tenant will also receive additional rented goods and the keys to the property. If, due to unforeseen circumstances, Tenant cannot check-in within the normal check-in time, Tenant must contact the representative as soon as possible, but in any event before 8:00 p.m. on the day of arrival. The representative will offer an alternative time for check-in.
Note: A fee will be charged for this. The cost for an alternative check-in between 21:00 - 24:00: € 50.-, after 24:00: € 150.-, to be paid in cash on the spot.
To verify the reservation, Tenant shall present to the representative upon arrival a copy of the CostaCabana reservation form and valid IDs of the travel party.
2. If Tenant needs to go directly to the accommodation:
Tenant shall go to the address indicated by CostaCabana after 16:00 on the regular arrival day. Upon arrival, tenant should send an SMS to the arrival number, after which the code for access to the key safe will be provided.
If due to unforeseen circumstances the hirer is not able to check-in within the normal check-in time, the hirer should contact the representative in any case before 20:00 on the arrival day.
When receiving a visit of the representative, tenant must be able to show a copy of the CostaCabana reservation form and valid IDs of the travel party to the representative for verification.

Handover of the accommodation by CostaCabana

Your accommodation will be clean at your arrival. The cleaning teams of representative will make sure that the accommodation is well cleaned at your arrival. Any comments or remarks about cleaning or inventory needs to be made on the arrival date (= within 24 hours) to the representative.
There may be imperfections or defects noted by the tenant upon arrival or during the stay. Crockery, pans or other inventory may also be missing.
The representative will - after notification - endeavor to remedy said shortcomings within a reasonable time. Only if there are culpable shortcomings found which are not remedied during the stay, can a claim be made for compensation.

Local services

The supplied local services are executed by parties assigned by CostaCabana or landlord. Internet can connections have a data limit per week.

Tourist Tax

Since 2013 Catalonia has decided to levy tourist tax. This tax will be calculated on your booking. This tax currently applies to persons over 17 years and is calculated for a maximum of 7 days. The tax rates are determined by the government, any interim adjustments can be passed on to you.

Stay

Rules of conduct

Accommodations are usually located in residential areas, and normal rules of conduct should be followed. Between 22.00 and 08.00 the tenant must respect the sleep of local residents and not cause any nuisance. CostaCabana has the right to cancel the contract without any refund of the paid rent or security deposit. Also a fine can be imposed by representative.
If nuisance results in the need of police intervention, CostaCabana or representative will be obliged to cancel the tenancy agreement immediately without any refund of paid rent or security deposit. Consequential damages (fines, license revocation etc) can also be recovered from the tenant.

Visitors

Receiving visitors is allowed up to a maximum of half the maximum number of people allowed. The visit must leave the accommodation before 24:00.

Residence

Occupancy by more persons than the number indicated at the time of booking is not permitted, under penalty of immediate removal from the rented accommodation without any refund of rental or deposit paid. Placing a tent, camper or caravan on the grounds of the accommodation is not permitted.

Facilities and photos

Not all sports facilities, swimming pools, playgrounds, restaurants mentioned in the description, entertainment venues etc. are open day in, day out, all year round. CostaCabana is not liable for facilities of third parties who, for whatever reason, were not accessible during your holiday.
At several accommodations it is mentioned that Wifi (free or paid) is available. It is good to realize that the -constant- operation and speed of wireless internet may differ from what you are used to. The usability, operation and speed of Wifi is therefore not guaranteed.
The photographs of the accommodation shown show the interior and exterior spaces at the time of shooting. Changes in landscaping, furniture and decoration may have taken place. A wide-angle lens is used when taking the photos, to show as much of the space as possible. The photographs cannot be used as a measurement. The accessories shown are not always present in the accommodation.

Utilities

It is possible that during your stay certain utilities (e.g. water, electricity, gas) have temporary supply interruptions. CostaCabana has no influence on this and cannot be held responsible for such interruptions.
If the accommodation has bottled gas, it is possible that it runs out during your stay. If there are no bottles available at the accommodation, representative will replenish the supply of bottled gas within 1 working day.

Right of access

All personnel, employees or delegates of CostaCabana have the right to enter the accommodation at all times. CostaCabana or it's representative will try to inform the tenant before entry.

Departure

The tenant has to leave the house before 10.00 on the departure date. If the tenant leaves the house later without explicit permission of CostaCabana, CostaCabana is entitled to deduct a maximum of 100 Euros per hour from your deposit. The keys must to be returned no later than 10:30 at the local representative office. The tenant must leave the house in an orderly state.

Delivery of the accommodation by the tenant
At leaving the accommodation the tenant has to take care of the following things:

If you don't leave the accommodation as described as above, CostaCabana will charge your deposit for additional cleaning with a maximum of € 250,-. If hired bedlinen are torn, have stains (like henna tattoos, ink) or are otherwise damaged or rendered unusable, CostaCabana will deduct the replacement cost from the deposit.

Keys

Keys and any other rented items such as internet dongle etc. must be deposited no later than 10:30 am at the location indicated by representative. If they are not (timely) delivered CostaCabana will deduct the cost of replacement from the deposit.

Liability of CostaCabana

CostaCabana acts as representative of the landlord(s) and is therefore not liable beyond the performance of mediation, in any case CostaCabana is not liable beyond the rent paid by the tenant.
CostaCabana is not liable for loss, theft, damage or injury of any kind, caused to or by tenants of CostaCabana mediated accommodations. CostaCabana is not liable for any nuisance during the stay, the malfunctioning or deactivation of technical equipment in the accommodation, temporary failure or malfunction of water and / or energy management, road and / or construction work in the vicinity of the accommodation.
CostaCabana vouches for the correctness of the description of the accommodation. The description and impressions of the accommodation and the immediate surroundings, including facilities, establishments, facilities and recreational facilities, may differ from the description on the CostaCabana website due to their nature or due to interim changes or seasonal influences. CostaCabana is not liable for culpable errors in the descriptions as mentioned on the website.

Complaints

If, despite the care and effort of CostaCabana and the local service office, you feel that you have a justified complaint regarding your holiday home, you should immediately report it to the local service office. If the complaint is not dealt with to your satisfaction, you have 7 days after departure at the latest to submit the complaint by email to: [email protected] Please clearly mention your reservation number and the name of your stay. The complaint will then be handled with the utmost care. Complaints that have not been reported on site, will not be considered.

Special conditions

Each accommodation may have its own additional terms and conditions. These terms and conditions are deemed to be attached hereto.

Change clause

CostaCabana reserves the right to change the above conditions unilaterally and without consent. Changes in these terms and conditions are only effective after they have been published in an appropriate manner, on the understanding that in the event of any applicable changes during the term of a reservation the most favorable provision will prevail.